Most businesses waste thousands on marketing that doesn't work because they're missing one thing: trust.
In Build a Trusted Brand, Tom Wardman shares the Trust BLUEPRINT™ framework, a practical, 9-step system for turning scattered marketing efforts into a consistent approach that attracts qualified leads and shortens sales cycles.
If your marketing feels like a constant uphill battle, effort in, very little out, you're not imagining it. These are the signs that something's broken.
You're spending money on campaigns that generate clicks but not customers.
Promising conversations with prospects go cold, and you're left wondering what went wrong.
Proving ROI feels impossible, leaving your marketing budget constantly under scrutiny.
Content gets published, then ignored, while competitors seem to attract leads effortlessly.
Your marketing feels like a series of disconnected tactics rather than a joined-up strategy.
Sales and marketing operate in silos, and neither side fully trusts the other.
These aren't signs of a bad team or a lack of effort. They're symptoms of a missing foundation. Without trust at the centre of your marketing, even the best tactics will underperform. The good news? There's a proven way to fix it.
What if your marketing actually worked? Not just generating activity, but creating genuine connections with buyers who already trust you before they pick up the phone.
That's what happens when you stop chasing tactics and start building trust on purpose.
In Build a Trusted Brand, Tom Wardman distils years of hands-on experience into a clear, actionable framework: the Trust BLUEPRINT™.
This 9-step system shows you how to understand your buyers deeply, create content that answers their real questions, and build a marketing engine your team can own and sustain, without relying on agencies or guesswork.
It's not about working harder. It's about building the foundation that makes everything else easier: lead generation, sales conversations, customer loyalty.
The businesses that win aren't the loudest. They're the most trusted.
This isn't theory. It's a practical system drawn from years of real-world implementation, designed to give you clarity, consistency, and control over your marketing.
Stop second-guessing what to do next. You'll have a step-by-step plan that connects every piece of content to a business outcome.
When trust is built before the first conversation, your sales team spends less time convincing and more time closing.
Break down the silos that waste time and create friction. Align both teams around a shared goal: earning trust.
Create content that answers your prospects' real questions, so they arrive informed, confident, and ready to move forward.
Build systems and processes that don't depend on agencies or expensive consultants, giving you full control and long-term sustainability.
Know exactly what's working, what isn't, and how to prove the value of your marketing efforts to leadership.
Bob Ruffolo, CEO of IMPACT
Whether you're a founder wearing the marketing hat, a marketing manager under pressure to deliver results, or a sales leader tired of chasing unqualified leads, this book was written for you.
Build a Trusted Brand is for business owners and marketers who are done with random tactics and ready for a system. It's for those who want to stop relying on agencies and start building marketing capabilities in-house. It's for leaders who understand that trust isn't a nice-to-have, but in fact the foundation everything else is built on.
You don't need a big team or a massive budget. You need a clear framework, the willingness to commit to it, and the patience to let it work.
If you're ready to build something sustainable: marketing that earns attention, generates qualified leads, and makes selling easier, then keep reading.
Across four parts and 58 chapters, you'll move from understanding why most marketing fails to building a complete, trust-driven system your team can implement and sustain.
Before tactics come principles. You'll understand why most marketing fails to build trust, the real cost of inconsistency and short-term thinking, and what it means to master your Zero Moment of Truth, the critical window where buyers research and decide before they ever contact you.
The heart of the book. A 9-step system that walks you through understanding your buyers deeply, creating content that answers their real questions, building transparency into your brand, capturing and nurturing leads, aligning sales and marketing, and creating sustainable systems your team can own long after you've finished reading.
Knowing the framework isn't enough, you need to implement it. This section covers the practical realities: getting buy-in across your organisation, hiring the right content manager, leveraging internal subject matter experts, balancing quality with quantity, using content to transform your sales process, and measuring what matters.
A hands-on guide to putting your Trust BLUEPRINT™ into action. You'll get guidance on the right marketing technology stack, how to build your team, finding the right external support (without becoming agency-dependent), future-proofing your strategy, and demonstrating ROI to leadership.
Get a taste of the book before you buy. The free preview edition includes the first 10 chapters, an introduction to the Trust BLUEPRINT™ framework, and practical insights you can start applying straight away.
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Tom Wardman is a Fractional Marketing Director, IMPACT Certified Coach, and the founder of a marketing consultancy that helps B2B service businesses build marketing capabilities they actually own.
Tom's approach to marketing was shaped by years working inside agencies, where he saw the same problems repeat themselves: strategies that lived in people's heads, results that disappeared when key staff left, and clients who never quite understood what they were paying for. He became convinced there was a better way: one where businesses build trust with their buyers and develop the internal systems to sustain it.
After training with IMPACT and becoming certified in the Endless Customers System™ (formerly They Ask, You Answer), Tom now works with founder-led businesses across the UK to implement trust-driven marketing that doesn't depend on agencies or guesswork.
Build a Trusted Brand is the distillation of everything he's learned, a practical framework for businesses ready to stop chasing tactics and start building something that lasts.
Browse the latest articles featuring proven frameworks, implementation guides, and lessons learned from businesses successfully using the Trust BLUEPRINT™ approach.
Stop guessing what works. Start building marketing that earns attention, generates qualified leads, and makes selling easier.